Support

We are here to help. On this page, you will find the contact information of our support teams, links to product downloads, release notes and more.

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Find help and resources in our new customer support portal

Customers of our Energy software can now use our new customer support portal to submit and follow support tickets, browse help articles, access product documentation and more. 

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Energy Market Data & Forecasts (Insight by Volue)

Customer Support
Email: support.insight@volue.com


Sales Queries
Email: sales.insight@volue.com

Power Production Planning, Optimisation & Trading Software

Switzerland
Phone: (+41) 61 588 11 37
Email: support@volue.com

Opening hours: Mon-fri: 08.00-16.00 (Central European time) Sat-Sun: Closed

Germany - Trading Software
Phone Day Support: +49 89 4377 779 666
Night (Emergency) Support: +4989 4377 779 667
Email: support.trading@volue.com

Opening hours: Mon-fri: 09.00-17.00 (Central European time) Sat-Sun: Closed

Germany - Production Planning & Optimisation Software
Phone: (+49)241 51804 222
Email: support.pr@volue.com

Opening hours: Mon-fri: 08.00-16.00 (Central European time) Sat-Sun: Closed